Are you talking to me?

So, I pull up to the local DD's drive-thru window to get a coffee and a bagel. I'm greeted with a warm but scratchy voice, "I'll be right with you!" I sat their in my car with my window wide open for a few seconds in the freezing New England cold winter. A few seconds seems like an eternity in harsh cold weather. Then I heard a scratchy voice again coming from the drive-thru speaker...was this person talking to me, "God I hope so," I thought for a brief second. "No, I'll get...okay," said the scratchy voice. I said, "Hello, what was that?" The voice continued, "No, I'll get it...yes, please do...what was it that was needed...sure..." I said, "Are you talking to me?" Then the mysterious voice said, "I'll be right with you, sir." The scratchy voice was now a laughing scratchy voice and this person continued to have another conversation while failing to properly service me.

I really don't mind waiting in the freezing cold a few seconds to have someone take my order but when this person isn't providing the properly customer service (it's all perception!) because they're having another conversation regarding who knows what, I don't want to hear it. DD please tell your people to turn off their headsets when they're having other conversations. It's terribly distracting and demonstrates poor customer services.

Have you ever experienced this before at your local DDs?