The Wait!

No one has time to wait any more....oh, except at DDs! I decided to patron my local DD since there wasn't any line in the drive thru. Of course, as soon as I decided to pull in a couple of other people decided to do the same. After waiting a few minutes I finally get to put my order in. A nice voice says, "Can I help you?" So, I order my usual, a medium, regular coffee. I asked for a low-carb bagel but they didn't have any (not sure why some do and some do don't - another BLOG!). The voice says, "We have multi-grain bagels." I said, "Is it low-carb?" and she responds back with "No but it's healthier." I guess she didn't hear me ask for a "low-carb" bagel.

After I clarified what I wanted I pulled up but there were two cars in front of me so I had to wait. I thought it would only be a couple of minutes before I got my order. The first car got its order, paid and drove off. The second car pulled up, paid and then had to wait...tick, tock, tick, tock...the wait went on. At this point I'm flipping through various radio stations to find something to entertain me while I waited. I realized pretty quickly, because this happened once before, that the guy ordered one of those new hot sandwiches. So, I waited and waited and waited. All I kept thinking about was beeping the friggin horn to let everyone know that I was irritated with this whole notion that hot food can be served through a window. I thought about sharing my thoughts about the wait and about selling hot sandwiches at the drive-thru but then I heard the voice of reason in my head (my wife) saying, it's probably a kid and they'll look at you like your crazy! I decided just to get my coffee and leave. Now, I regret not saying anything. Always pass along your opinion and thoughts on customer service.